Customer audits represent a fundamental tool for evaluating the effectiveness and efficiency of business processes, using specific checklists and related assessments. For CORAM, these moments are crucial as they often provide insights for improvement.
CORAM places great value on achieving high scores, as positive evaluations increase customer satisfaction and open new business opportunities. Periodically, clients verify CORAM’s organizational processes, and in the first semester of this year, the company successfully passed audits with Iveco, Same Deutz-Fahr, and John Deere.
In particular, during the audit conducted at the John Deere facility in Waterloo, Iowa, after 3 days of intense work, CORAM was assigned a score of 77.6% (the maximum score being 90%). This achievement was the result of various points for meeting and exceeding the client’s expectations, positioning CORAM among the top suppliers of the renowned American company. This outstanding result was accomplished thanks to the intensive work and involvement of the entire CORAM Europe team.
